Last Updated: 04/14/2024

At Ironpower Industries, we strive to ensure the satisfaction of our customers with every purchase they make on our website. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our return and refund process.

Return Conditions

• Products must be returned within 7 days from the original delivery date.
• Products must be in their original condition and in the same state as they were received.
• A receipt or proof of purchase is required to process the return.
• Customized or made-to-order products may be subject to additional restrictions and may not be eligible for return unless they are defective or damaged.

Return Process

1. Contact our customer service team within the specified return period to notify us of your intention to return the product.
2. Provide details about the product you wish to return, including the reason for the return.
3. Our customer service team will provide you with instructions on how to proceed with the return, including the shipping address and any other relevant information.
4. Ship the returned product following the provided instructions.
5. Once we receive the returned product and verify its condition, we will process your refund or exchange request accordingly.

Refunds

• A refund will be issued for the original purchase price of the returned product, less any shipping fees or handling costs incurred, within 7 business days after receiving and verifying the returned product.
• The refund will be processed using the same payment method that was used for the original purchase, unless otherwise agreed with the customer.

Exchanges and Replacements

If you wish to exchange a product for another item available in our inventory, please contact our customer service team for assistance. We are happy to help you find an alternative product that meets your needs and facilitate the exchange, subject to availability and any applicable price difference.

Contact

If you have any questions or need assistance with your return, feel free to contact our customer service team at any time. We are here to help make your shopping experience as satisfactory as possible.

Via email: info@ironpowerindustries.com Phone: +1 786 305 3641

Acceptance of Terms

By making a purchase on our website, you agree to the terms and conditions of our return policy.