Shipping & Return Policy
Last Updated: 06/09/2025At IronPower Industries, we are committed to customer satisfaction and to providing clear and fair policies regarding shipping, delivery, customer pickup, returns, refunds, deposits, equipment payments, and storage. By purchasing from our website or through our sales channels, you agree to the terms set forth in this Shipping & Return Policy.
Shipping and Delivery Terms
Certain Rubber Tracks or other products may be advertised as including free standard shipping. Free standard shipping applies only when it is expressly stated on the applicable product page, quotation, invoice, or purchase agreement and is subject to delivery-location eligibility and carrier approval.Unless otherwise agreed in writing, free standard shipping is generally limited to eligible commercial delivery locations that:- Are safely accessible by a standard commercial freight vehicle.
- Have a loading dock, forklift, or other suitable equipment available to unload the shipment.
- Do not require special access, appointments, security clearance, escorts, permits, or restricted delivery procedures.
- Are not classified by the transportation company as residential, limited access, remote, or inside delivery.
Additional Delivery Services and Charges
Additional shipping or delivery charges may apply when the shipment requires services or conditions including, but not limited to:- Residential delivery
- Liftgate service
- Inside delivery
- Limited-access delivery
- Remote or rural delivery
- Scheduled delivery appointments
- Security clearance or restricted access
- Special handling, unloading, or delivery equipment
- Schools and universities
- Hospitals and medical facilities
- Military bases
- Construction sites
- Airports
- Prisons and correctional facilities
- Farms, ranches, and agricultural properties
- Remote or gated communities
- Locations requiring appointments, escorts, or security authorization
Customer Pickup
Customers who have their own transportation may request to pick up eligible products or equipment directly from the IronPower Industries facility.All pickups must be scheduled and confirmed in advance. Pickup availability is subject to product readiness, facility operating hours, payment completion, and applicable safety and loading requirements.The customer is responsible for providing a suitable vehicle, trailer, transportation equipment, insurance, permits, securement materials, and any other resources necessary to safely transport the purchased product or equipment.Once the product or equipment has been released to the customer or the customer’s authorized transportation provider, responsibility for transportation, securement, handling, loss, and damage transfers to the customer, except as otherwise agreed in writing.Return Eligibility
Products may be eligible for return only if all of the following conditions are met:- The return request is made within thirty (30) calendar days from the original delivery date.
- The product is returned in its original condition, unused, unmodified, and in the same condition in which it was received.
- A valid receipt, invoice, or proof of purchase is provided.
- The product does not fall under any of the non-returnable categories listed below.
Non-Returnable Items
The following items are not eligible for return unless they were delivered with a verified critical defect or shipping damage reported within the required period:- Used equipment or machinery that has been operated after delivery
- Customized, special-order, or made-to-order products
- Products sold “as is”, “final sale”, or under similar conditions
- Electrical, hydraulic, or mechanical components that have been installed, altered, or used
- Items damaged by misuse, improper installation, negligence, unauthorized repair, or improper storage
- Deposits, reservation payments, and machine payments, except as expressly stated in this policy
Used Equipment: Operating Hours, Condition, and Hidden Defects
Unless otherwise expressly agreed in writing by IronPower Industries, all used equipment is sold “AS IS” and “WITH ALL FAULTS”, in its condition at the time of sale.
Because used equipment has been previously owned and operated, IronPower Industries does not guarantee or warrant the accuracy of any hour-meter reading, stated operating hours, maintenance history, previous use, remaining service life, mechanical condition, or the absence of latent, internal, intermittent, or otherwise hidden defects that may not be visible or detectable during a standard visual or operational inspection.
Any hour-meter reading or operating-hour information displayed on a product page, quotation, invoice, photograph, inspection report, or other sales document is provided solely as a reference based on the equipment meter, available records, or information known to IronPower Industries at the time of sale. Such information shall not be interpreted as a certification or guarantee of the equipment’s total actual operating hours.
Before completing the purchase, the customer is responsible for inspecting the equipment or arranging an independent inspection, diagnostic evaluation, testing, or mechanical assessment by a qualified technician. If the customer purchases the equipment without conducting an inspection, the customer acknowledges and accepts the risks associated with purchasing used equipment.
By completing the purchase, the customer acknowledges that the equipment is used and accepts its present condition, including normal wear and tear and the possibility of defects that may become apparent after purchase or during operation.
To the maximum extent permitted by applicable law, IronPower Industries disclaims all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose. No warranty shall apply unless it is specifically provided in a written document signed or expressly issued by an authorized representative of IronPower Industries.
Shipping Damage and Delivery Inspection
Customers must inspect all products and equipment immediately upon delivery or pickup.Before accepting a carrier delivery, the customer should inspect the shipment for visible damage, missing items, damaged packaging, or other irregularities. Any visible damage or shortage should be noted on the carrier’s delivery receipt before the shipment is accepted.Any visible damage, shortage, or delivery issue must be reported to IronPower Industries in writing within forty-eight (48) hours of delivery or pickup. The customer may be required to provide photographs, videos, the delivery receipt, carrier documentation, and any other supporting evidence.Failure to inspect the shipment, document visible damage, or provide notice within the required period may result in denial of the claim.IronPower Industries is not responsible for damage caused during transportation by third-party carriers unless transportation was arranged directly by IronPower Industries and responsibility was expressly accepted in writing.For customer pickups, the customer or the customer’s authorized representative must inspect the product before leaving the IronPower Industries facility. Damage occurring after the product has been released for pickup shall be the responsibility of the customer or its transportation provider.Deposits, Machine Payments, and Refund Information
Any amount received by IronPower Industries as a deposit, reservation payment, or machine payment shall be held as security for the execution of the purchase agreement, reservation of equipment, order processing, storage coordination, or related administrative and commercial actions.If a refund is approved, the customer is solely responsible for providing complete and accurate refund information at the time the refund is formally requested. Any bank fees, wire transfer charges, intermediary bank charges, currency conversion costs, or transaction fees related to the refund shall be fully borne by the customer.Ninety (90) Day Deposit Refund Deadline
If the customer does not formally request a refund of any eligible deposit or machine payment within ninety (90) calendar days from the date the payment was received, such amount shall automatically become non-refundable.After the expiration of this ninety (90) day period, IronPower Industries shall have no obligation to issue any reimbursement, credit, or repayment of such funds, regardless of changes in customer circumstances, project cancellation, financing issues, delays, or any other reason not directly caused by IronPower Industries.Equipment Pickup, Storage, and Daily Storage Fees
If a customer purchases a machine, equipment unit, or other large item and fails to collect it, arrange pickup, coordinate shipping, or provide delivery instructions within sixty (60) calendar days from the date:- Full payment is completed, or
- The equipment is made available for release or delivery.
Return Request Process
To request a return, the customer must:- Contact IronPower Industries within the applicable return period.
- Provide the order number, proof of purchase, product description, and reason for the return.
- Submit photos, videos, or supporting evidence if the return is based on damage, defect, or incorrect shipment.
- Wait for written return instructions before shipping any item back.
Return Shipping Costs
Unless otherwise agreed in writing, customers are responsible for all return shipping costs, transportation arrangements, insurance, customs-related expenses, loading, handling, and any associated logistics charges.Original shipping fees, delivery charges, export-related expenses, customs duties, taxes, and handling fees are non-refundable unless the return is due solely to an error made by IronPower Industries.Inspection and Approval of Returned Products
Once the returned product is received, IronPower Industries will inspect it to verify its condition and determine whether it meets the requirements of this policy.IronPower Industries reserves the right to deny any return or refund request if the product:- Does not meet the return conditions
- Shows signs of use, installation, damage, abuse, or alteration
- Is missing parts, accessories, manuals, or original packaging when applicable
- Falls within a non-returnable category
Refunds
If a return is approved, the refund will be issued for the original purchase price of the returned product, less any applicable deductions permitted under this policy.The following costs are NOT COVERED by IronPower Industries and will be deducted from any approved refund:- Shipping charges — NOT COVERED
- Return shipping costs — NOT COVERED
- Restocking fees — NOT COVERED
- Bank or wire fees — NOT COVERED
- Credit card processing fees — NOT COVERED
- Storage fees — NOT COVERED
- Handling costs — NOT COVERED
- Any other charges permitted under this policy — NOT COVERED
Exchanges and Replacements
If a customer wishes to exchange a product for another item in our inventory, IronPower Industries may assist subject to:- Product availability
- Inspection of the returned item
- Payment of any price difference
- Any additional shipping, handling, or administrative costs
